Remote Customer Onboarding & Solutions Specialist

RadarFirst; United States; On-site; USD 70,000 - 80,000; Full time

Job summary

RadarFirst is seeking a motivated Customer Solutions Specialist to support customer onboarding and ongoing post-sales customer support. This fully remote position is ideal for someone early in their SaaS career who enjoys solving problems and managing multiple projects.

Key responsibilities include leading onboarding engagements and serving as the primary contact for customer inquiries. The ideal candidate will have 3+ years of experience in SaaS onboarding, excellent communication skills, and a proactive mindset.

Qualifications

• 3+ years of experience in SaaS onboarding, customer support, or related roles.
• Experience managing multiple customer conversations and projects simultaneously.
• Excellent organization, attention to detail, and follow-through.

Responsibilities

• Lead onboarding and implementation engagements for customers.
• Serve as the primary contact for customer product support inquiries.
• Partner closely with Product teams to share customer feedback.
• Support ongoing improvements to onboarding processes and documentation.

Skills

SaaS onboarding experience

Customer communication

Organization

Relationship-building

Technical explanation

Job description

RadarFirst is seeking a motivated Customer Solutions Specialist to support customer onboarding and ongoing post-sales customer support. This fully remote position is ideal for someone early in their SaaS career who enjoys solving problems and managing multiple projects.

Key responsibilities include leading onboarding engagements and serving as the primary contact for customer inquiries. The ideal candidate will have 3+ years of experience in SaaS onboarding, excellent communication skills, and a proactive mindset.