Remote Customer Solutions Engineer — Onboarding

Popl Co; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Meaningful equity

Full insurance & benefits

Unlimited PTO

$150 monthly wellness credit

Job summary

Popl Co seeks a Customer Solutions Engineer to join the Customer Success team, jumping in on onboarding calls, guiding CRM integrations, and helping customers solve advanced use cases. You’ll surface product feedback and collaborate with Success, Product, and Engineering to improve setups.

This role is fully remote, offering a competitive salary, meaningful equity, and comprehensive insurance and benefits. You’ll be a technical Swiss Army knife, ensuring customers gain value fast and confidently.

Qualifications

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)
• Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive
• Strong troubleshooting instincts and ability to explain workflows clearly to non-technical users
• Independent yet collaborative—comfortable across Success, Product, and Engineering
• Quick to join live calls and own the how of implementation

Responsibilities

• Join live customer calls for onboarding or setup support
• Guide customers through CRM integrations, field mapping, enrichment workflows, and lead routing logic
• Run ad hoc onboarding sessions or office hours to unblock customers in real time
• Assist on technical aspects of implementation to make hard parts easy
• Translate customer requirements into actionable setup recommendations
• Partner with internal teams to share real-time feedback and enablement sessions

Skills

Solutions Engineering

CRM platforms

Troubleshooting

Cross-functional collaboration

Live onboarding calls

Tools

Salesforce

HubSpot

Pipedrive

Google Workspace

Azure Active Directory

Job description

Popl Co seeks a Customer Solutions Engineer to join the Customer Success team, jumping in on onboarding calls, guiding CRM integrations, and helping customers solve advanced use cases. You’ll surface product feedback and collaborate with Success, Product, and Engineering to improve setups.

This role is fully remote, offering a competitive salary, meaningful equity, and comprehensive insurance and benefits. You’ll be a technical Swiss Army knife, ensuring customers gain value fast and confidently.