Remote SaaS Onboarding & Customer Enablement Specialist

RadarFirst; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

RadarFirst is seeking a Customer Solutions Specialist to support onboarding, adoption, and ongoing post-sales help for the RadarFirst platform from a fully remote location. The role focuses on onboarding engagements for SMB and mid-market customers, training, and ensuring customers gain ongoing value while working with Product and Customer Success to enhance the experience.

Ideal candidates are early in their SaaS career with strong communication skills, multi-project management experience, and

Qualifications

• 3+ years in SaaS onboarding or customer-facing roles.
• Experience managing multiple customer conversations or accounts.
• Ability to explain technical concepts clearly to customers.

Responsibilities

• Lead onboarding and implementation for SMB and mid-market customers.
• Provide day-to-day product support and admin training sessions.
• Collaborate with Product and Engineering to share feedback and fix issues.
• Maintain proactive, clear communication across multiple projects.

Skills

SaaS onboarding

Customer support

Project management

Strong communication

Training delivery

Tools

Zendesk

Job description

RadarFirst is seeking a Customer Solutions Specialist to support onboarding, adoption, and ongoing post-sales help for the RadarFirst platform from a fully remote location. The role focuses on onboarding engagements for SMB and mid-market customers, training, and ensuring customers gain ongoing value while working with Product and Customer Success to enhance the experience.

Ideal candidates are early in their SaaS career with strong communication skills, multi-project management experience, and