Remote SaaS Onboarding & Customer Enablement Specialist

RadarFirst; United States; Teletrabalho; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

RadarFirst is seeking a Customer Solutions Specialist to support onboarding, adoption, and ongoing post-sales help for the RadarFirst platform from a fully remote location. The role focuses on onboarding engagements for SMB and mid-market customers, training, and ensuring customers gain ongoing value while working with Product and Customer Success to enhance the experience.

Ideal candidates are early in their SaaS career with strong communication skills, multi-project management experience, and

Qualificações

• 3+ years in SaaS onboarding or customer-facing roles.
• Experience managing multiple customer conversations or accounts.
• Ability to explain technical concepts clearly to customers.

Responsabilidades

• Lead onboarding and implementation for SMB and mid-market customers.
• Provide day-to-day product support and admin training sessions.
• Collaborate with Product and Engineering to share feedback and fix issues.
• Maintain proactive, clear communication across multiple projects.

Conhecimentos

SaaS onboarding

Customer support

Project management

Strong communication

Training delivery

Ferramentas

Zendesk

Descrição da oferta de emprego

RadarFirst is seeking a Customer Solutions Specialist to support onboarding, adoption, and ongoing post-sales help for the RadarFirst platform from a fully remote location. The role focuses on onboarding engagements for SMB and mid-market customers, training, and ensuring customers gain ongoing value while working with Product and Customer Success to enhance the experience.

Ideal candidates are early in their SaaS career with strong communication skills, multi-project management experience, and