Remote Customer Success & Onboarding Specialist

DashFuel; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and equity

100% remote work

Unlimited PTO

Medical/Dental/Vision insurance benefits

401(k) with employer match

Job summary

A leading technology startup in the United States is seeking a Customer Success representative to onboard and support customers effectively. The ideal candidate has 1-2 years of B2B SaaS experience, strong analytical skills, and is comfortable with tools like HubSpot and Jira. This remote position offers a competitive salary, unlimited PTO, and comprehensive benefits including medical insurance and a 401(k) plan.

Qualifications

• 1-2 years in a customer-facing role, B2B SaaS preferred.
• Strong data analysis and Excel skills.
• Experience with relevant tools like HubSpot and Jira.

Responsibilities

• Onboard customers efficiently onto the platform.
• Train customers on workflows and best practices.
• Provide exceptional support and resolve customer issues.
• Maintain relationships with customers post-onboarding.
• Advocate for customer needs to the product team.
• Collaborate with internal teams to enhance customer experience.

Skills

Customer-facing experience

Data analysis

Excel skills

Knowledge of AI

Experience with HubSpot

Experience with Jira

Experience with Google Workspace

Experience with Slack

Job description

A leading technology startup in the United States is seeking a Customer Success representative to onboard and support customers effectively. The ideal candidate has 1-2 years of B2B SaaS experience, strong analytical skills, and is comfortable with tools like HubSpot and Jira. This remote position offers a competitive salary, unlimited PTO, and comprehensive benefits including medical insurance and a 401(k) plan.