Remote Client Support Specialist - SaaS/Ad-Tech (EST)

MediaRadar; Stati Uniti; Remoto; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

MediaRadar is seeking a Client Support Specialist to deliver top-tier technical support to North American clients. You will troubleshoot issues, respond to inquiries via email, chat, and phone, and coordinate with Customer Success, Product, and Engineering to resolve complex problems.

Remote role supporting EST business hours, requiring 3+ years in SaaS or ad-tech support, strong English communication, and experience with Salesforce. Join a fast-paced team focused on client success.

Competenze

• 3+ years of experience in customer support, preferably SaaS/ad-tech.
• Strong problem-solving and troubleshooting skills for technical issues.
• Excellent written and spoken English communication.

Mansioni

• Provide timely responses to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve technical problems in MediaRadar’s product suite.
• Maintain documentation of interactions in the CRM and support tools.

Conoscenze

Customer support

SaaS tech support

English communication

CRM (Salesforce)

Problem solving

Strumenti

Salesforce CRM

Descrizione del lavoro

MediaRadar is seeking a Client Support Specialist to deliver top-tier technical support to North American clients. You will troubleshoot issues, respond to inquiries via email, chat, and phone, and coordinate with Customer Success, Product, and Engineering to resolve complex problems.

Remote role supporting EST business hours, requiring 3+ years in SaaS or ad-tech support, strong English communication, and experience with Salesforce. Join a fast-paced team focused on client success.