Remote SaaS Customer Success Specialist — Onboarding & Growth

Hello Lamp Post; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote-first with flexible working hours

Laptop provided

High autonomy and trust from day one

Supportive team culture

Fast career progression

Direct access to experienced leaders

Job summary

A public engagement technology company is seeking a Customer Success Specialist to join its remote team in the United States. The role involves onboarding customers, maintaining relationships, and acting as a trusted contact throughout the customer journey. Ideal candidates will have at least 1 year of experience in a customer-facing role, be highly organized, and passionate about tech-for-good. The position offers a salary range of $60,000 - $70,000 plus commissions, with opportunities for fast career progression.

Qualifications

• 1+ year in a customer-facing role or strong internships with a passion for tech-for-good.
• Experience with SaaS products or project coordination is a plus.
• Backgrounds in humanities or customer advocacy are welcomed.

Responsibilities

• Onboard new customers and guide them through best practices.
• Maintain well-organized touchpoints via email and meetings.
• Support customers throughout their lifecycle.
• Understand customer pain points and identify expansion opportunities.
• Advocate internally for customer needs and improvements.

Skills

Organizational skills

Communication skills

Relationship-building

Tools

Salesforce

HubSpot

Job description

A public engagement technology company is seeking a Customer Success Specialist to join its remote team in the United States. The role involves onboarding customers, maintaining relationships, and acting as a trusted contact throughout the customer journey. Ideal candidates will have at least 1 year of experience in a customer-facing role, be highly organized, and passionate about tech-for-good. The position offers a salary range of $60,000 - $70,000 plus commissions, with opportunities for fast career progression.