Remote SaaS Onboarding & Solutions Specialist

RadarFirst; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

RadarFirst is seeking a motivated and customer‑oriented Customer Solutions Specialist to support customer onboarding, product adoption, and ongoing post‑sales customer support for the RadarFirst platform.

This fully remote role is ideal for someone early in their SaaS career who enjoys working directly with customers, solving problems, managing multiple projects, and developing technical expertise in a fast‑paced environment.

Qualifications

• 3+ years in SaaS onboarding or customer-facing roles.
• Experience managing multiple conversations, projects, or accounts simultaneously.
• Strong customer communication and relationship-building skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to explain technical concepts and platform workflows clearly to customers.
• Comfortable with fast-paced environments and changing priorities.
• Experience delivering customer training or onboarding sessions.

Responsibilities

• Lead onboarding engagements for SMB and mid-market customers.
• Provide day-to-day product support via email and meetings.
• Deliver onboarding walkthroughs and admin training sessions.
• Build trusted customer relationships by understanding goals and workflows.
• Help customers maximize adoption and long-term value from the RadarFirst platform.
• Transition customers to Customer Success after onboarding or continue supporting relationships.

Skills

Onboarding

Customer support

Cross-functional

Training

Job description

RadarFirst is seeking a motivated and customer‑oriented Customer Solutions Specialist to support customer onboarding, product adoption, and ongoing post‑sales customer support for the RadarFirst platform.

This fully remote role is ideal for someone early in their SaaS career who enjoys working directly with customers, solving problems, managing multiple projects, and developing technical expertise in a fast‑paced environment.