Remote SaaS Customer Support & Onboarding Specialist

HelloTeam; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

HelloTeam is seeking a Client Support Specialist to deliver end-to-end client support. This role involves onboarding clients, conducting training sessions, and troubleshooting platform-related issues to ensure a successful user experience. The ideal candidate will have 1-3+ years in customer support, strong communication skills, and the ability to work independently.

This is a remote position, allowing work from home with flexible hours. The role requires a solid understanding of computer functions and a customer-centric attitude.

Qualifications

• 1-3+ years of experience in a Customer Support role.
• Strong oral and written communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Handle inbound and outbound communications.
• Support client onboarding and implementation.
• Troubleshoot platform-related issues.

Skills

Customer service and communication skills

Software troubleshooting skills

Organizational skills

Problem solving skills

Communication skills

Education

Diploma in administration or similar course

Job description

HelloTeam is seeking a Client Support Specialist to deliver end-to-end client support. This role involves onboarding clients, conducting training sessions, and troubleshooting platform-related issues to ensure a successful user experience. The ideal candidate will have 1-3+ years in customer support, strong communication skills, and the ability to work independently.

This is a remote position, allowing work from home with flexible hours. The role requires a solid understanding of computer functions and a customer-centric attitude.