Remote Customer & Field Service Leader

Cognizant Technology Solutions Corporation; Salt Lake City (UT); À distance; USD 119 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Résumé du poste

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will provide architecture-level delivery support, own the capability roadmap, and create reusable solution assets to accelerate complex implementations.

The role includes delivering RFP architecture, collaborating with Delivery and Academy teams, and prioritizing upskilling while maintaining a strong billable delivery focus, with remote work options.

Qualifications

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsabilités

• Provide architecture-level support for CSM/FSM implementations, including FSI and HLS configurations.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM/FSM starter kits for future quarters.
• Lead solution architecture for CSM/FSM-led RFPs and establish delivery/QA standards.
• Partner with Academy to deliver CSM/FSM upskilling.
• Role allocates at least 60% of capacity to billable delivery/escalation support and upskilling; no more than 40% to CoE responsibilities.

Connaissances

CIS-CSM certification

CIS-FSM certification

FSI/HLS workflows

Description du poste

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will provide architecture-level delivery support, own the capability roadmap, and create reusable solution assets to accelerate complex implementations.

The role includes delivering RFP architecture, collaborating with Delivery and Academy teams, and prioritizing upskilling while maintaining a strong billable delivery focus, with remote work options.