Remote Customer & Field Service Leader (CSM/FSM)

Cognizant Technology Solutions Corporation; Topeka (KS); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead the CSM and FSM capabilities in North America, driving architecture-level delivery support and the capability roadmap. The role focuses on billable delivery, escalation handling, and cross-functional collaboration with Delivery and Academy teams.

The position emphasizes building reusable assets, such as industry starter kits, and leading RFPs while ensuring quality standards and successful client

Qualifications

• Current CIS-CSM certification is required.
• CIS-FSM certification is a plus.
• Experience with CSM/FSM delivery and architecture.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and FSM field-service starter kit for Q2 FY27.
• Lead solution architecture for CSM/FSM-led RFPs and establish delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling.

Skills

FSM delivery experience

FSL workflows exposure

Education

CIS-CSM certification

CIS-FSM certification

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead the CSM and FSM capabilities in North America, driving architecture-level delivery support and the capability roadmap. The role focuses on billable delivery, escalation handling, and cross-functional collaboration with Delivery and Academy teams.

The position emphasizes building reusable assets, such as industry starter kits, and leading RFPs while ensuring quality standards and successful client