CSM/FSM Delivery Architect - Remote Lead

Cognizant Technology Solutions Corporation; Lincoln (NE); Remoto; USD 119.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary annual incentive program

Descrizione del lavoro

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead the CSM and FSM capabilities in North America. Remote work arrangement with a focus on architecture-level delivery support and escalation management.

You will own the capability roadmap, develop reusable assets, and guide solution architecture for RFPs while coordinating with Delivery and Academy to upskill teams. The role balances billable delivery with CoE responsibilities.

Competenze

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong hands-on FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Mansioni

• Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within service-level agreements.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and the FSM field-service starter kit for Q2 FY27.
• Lead solution architecture for CSM/FSM-led requests for proposals (RFPs) and establish delivery and quality assurance standards.
• Partner with Academy to deliver CSM/FSM upskilling, prioritizing FSM capability development.

Conoscenze

CIS-CSM certification

FSM delivery experience

Industry workflows in FSI/HLS

Descrizione del lavoro

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead the CSM and FSM capabilities in North America. Remote work arrangement with a focus on architecture-level delivery support and escalation management.

You will own the capability roadmap, develop reusable assets, and guide solution architecture for RFPs while coordinating with Delivery and Academy to upskill teams. The role balances billable delivery with CoE responsibilities.