Remote Customer Experience Champion

Jerry.ai; Heber (UT); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Health insurance

401(k) match

Paid vacation time

Job summary

Jerry.ai is building the first AI-powered advisor to manage all your car and home assets. The Customer Operations team handles inbound requests, guides customers through policy changes, and proactively identifies gaps or discounts to improve coverage and satisfaction.

We value a friendly, collaborative mindset with strong problem-solving and communication skills. The role offers a competitive hourly wage, stock options, and a fully remote setup with equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers by identifying needs customers didn’t know to ask about
• Answering inbound calls from policyholders who need changes
• Getting deep on the product with knowledge of available insurers to match customers
• Problem solving to resolve inquiries effectively
• Processing service requests — vehicles, drivers, lienholders, policy documents
• Making the product better by sharing feedback to influence features and processes

Skills

Customer service

Team player

Strong communication

Problem solving

Friendly demeanor

Job description

Jerry.ai is building the first AI-powered advisor to manage all your car and home assets. The Customer Operations team handles inbound requests, guides customers through policy changes, and proactively identifies gaps or discounts to improve coverage and satisfaction.

We value a friendly, collaborative mindset with strong problem-solving and communication skills. The role offers a competitive hourly wage, stock options, and a fully remote setup with equipment provided.