Remote Customer Experience Advocate

Jerry.ai; Athens (GA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Stock equity

Flexible scheduling

Fully remote

Licensing support

Job summary

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for car and home insurance assets. The role focuses on understanding customer needs, resolving inquiries, and guiding users through our evolving app and processes.

This is a fully remote, salaried position with a flexible schedule and equity opportunities. Prior customer-facing experience is a plus, and licensing support is offered for selected candidates.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.

Responsibilities

• Taking great care of our customers and guiding them through the app and policies.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Providing feedback that helps shape the product and service iterations.
• Working in a team-centered, fast-paced environment with a focus on customer experience.

Skills

Customer service

Sales

Hospitality

Job description

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for car and home insurance assets. The role focuses on understanding customer needs, resolving inquiries, and guiding users through our evolving app and processes.

This is a fully remote, salaried position with a flexible schedule and equity opportunities. Prior customer-facing experience is a plus, and licensing support is offered for selected candidates.