Remote Customer Experience Champion

Jerry.ai; Charlotte (NC); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote

Medical/dental/vision insurance

401K match

Paid vacation

Job summary

Jerry.ai is a remote-friendly company building an AI-powered advisor for car and home assets. The Customer Operations team handles inbound requests, clarifies coverage needs, and helps customers navigate the product across multiple insurers.

The role emphasizes helpfulness, teamwork, and improving the service experience. Employees enjoy equity opportunities, flexible scheduling, and a fully remote setup with equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers and addressing both stated and unstated needs.
• Answering inbound calls from policyholders who need changes.
• Learning the product with a large panel of insurers to match customers.
• Problem solving to resolve inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Providing feedback to help ship product improvements.

Skills

Customer service

Team player

Problem solving

Strong communication

Job description

Jerry.ai is a remote-friendly company building an AI-powered advisor for car and home assets. The Customer Operations team handles inbound requests, clarifies coverage needs, and helps customers navigate the product across multiple insurers.

The role emphasizes helpfulness, teamwork, and improving the service experience. Employees enjoy equity opportunities, flexible scheduling, and a fully remote setup with equipment provided.