Remote Customer Experience Champion

Jerry.ai; Austin (TX); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Stock options

Flexible scheduling

Fully remote

Job summary

Jerry.ai is seeking a Customer Operations Associate to help customers manage their car and home assets. You’ll troubleshoot inquiries, navigate multiple insurance providers, and process service requests with accuracy and care.

This is a fully remote, full-time role with stock options and flexible scheduling. We value quick learners who communicate clearly, love problem solving, and can deliver delightful experiences while representing Jerry.ai’s brand as we expand our AI-powered insurance

Qualifications

• Previous customer service or hospitality experience is a plus.
• Strong communication and problem-solving skills.
• Ability to navigate multiple insurance providers and understand product options.

Responsibilities

• Take great care of customers and anticipate needs beyond the question asked.
• Resolve customer inquiries effectively with problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to product and services teams to improve the experience.
• Collaborate with teammates in a remote, fast-paced environment.

Skills

Customer service

Problem solving

Communication

Insurance knowledge

Tools

CRM software

Job description

Jerry.ai is seeking a Customer Operations Associate to help customers manage their car and home assets. You’ll troubleshoot inquiries, navigate multiple insurance providers, and process service requests with accuracy and care.

This is a fully remote, full-time role with stock options and flexible scheduling. We value quick learners who communicate clearly, love problem solving, and can deliver delightful experiences while representing Jerry.ai’s brand as we expand our AI-powered insurance