Remote Customer Experience Champion

Jerry.ai; Lorida (FL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental

Vision

401K match

Paid vacation

Remote work

License paid

Job summary

Jerry.ai is seeking a Customer Operations specialist to help customers manage their car and home assets with warmth and efficiency. You’ll catch details customers might miss, answer inbound calls, and navigate our app across multiple insurers to find the right fit for each person.

You’ll work remotely on a fast-paced team, bringing a friendly attitude, strong problem-solving skills, and a collaborative spirit.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product: knowing which insurer fits which customer and navigating the app.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better by relaying feedback to ship improvements.

Skills

Customer service

Communication

Problem solving

Teamwork

Friendly attitude

Work ethic

Job description

Jerry.ai is seeking a Customer Operations specialist to help customers manage their car and home assets with warmth and efficiency. You’ll catch details customers might miss, answer inbound calls, and navigate our app across multiple insurers to find the right fit for each person.

You’ll work remotely on a fast-paced team, bringing a friendly attitude, strong problem-solving skills, and a collaborative spirit.