Remote Customer Experience Champion

Jerry.ai; North Carolina; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Equity (stock options)

Flexible scheduling

Fully remote with equipment provided

Career path guidance

Job summary

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service at a remote-first company expanding in insurance tech. You’ll help customers navigate policy changes, coverage details, and product features while learning the ins and outs of our app and partners.

A friendly, team-oriented attitude and strong problem-solving skills are essential. We offer an hourly wage with equity and comprehensive benefits, plus flexible scheduling and fully remote work with equipment

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service at a remote-first company expanding in insurance tech. You’ll help customers navigate policy changes, coverage details, and product features while learning the ins and outs of our app and partners.

A friendly, team-oriented attitude and strong problem-solving skills are essential. We offer an hourly wage with equity and comprehensive benefits, plus flexible scheduling and fully remote work with equipment