Remote Customer Experience Advocate

Jerry.ai; Utah; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Flexible scheduling

Remote work equipment

Job summary

Jerry.ai is hiring for a Customer Operations role. The team focuses on helping customers manage car and home assets with warmth and speed, delivering a fully remote experience.

The role involves taking care of customers, guiding them through policy changes, and using deep product knowledge to tailor solutions across a broad panel of insurers. Candidates should be friendly, collaborative, and eager to own issues, with a strong work ethic and communication skills.

Qualifications

• Experience in customer service or related fields is preferred.
• Clear and friendly communication with customers is essential.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Take great care of customers and anticipate needs beyond explicit questions.
• Answer inbound calls from policyholders needing changes.
• Deep product knowledge to match customers with the right options in the app.
• Solve problems to resolve customer inquiries effectively.
• Process service requests related to vehicles, drivers, and policy documents.
• Provide feedback to improve the product based on customer input.

Skills

Customer service

Strong communication

Problem solving

Team player

Job description

Jerry.ai is hiring for a Customer Operations role. The team focuses on helping customers manage car and home assets with warmth and speed, delivering a fully remote experience.

The role involves taking care of customers, guiding them through policy changes, and using deep product knowledge to tailor solutions across a broad panel of insurers. Candidates should be friendly, collaborative, and eager to own issues, with a strong work ethic and communication skills.