Remote Customer Experience Champion

Jerry.ai; Clifton (TX); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Flexible scheduling

Fully remote

P&C license paid

Job summary

Jerry.ai is a remote-first company building AI-powered tools to manage cars, homes, and other assets. The Customer Operations role focuses on delivering warm, fast, and accurate support by matching customers with the right insurance products from a wide carrier panel and helping them navigate an evolving app.

We offer equity, flexible scheduling, remote work with equipment provided, and opportunities to grow in a fast-paced environment.

Qualifications

• Experience in customer service, sales, or hospitality is a plus, but not required.

Responsibilities

• Take great care of customers by understanding needs and guiding them to the right carrier from our panel.
• Resolve customer inquiries through effective problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to help improve the app and processes.

Skills

Customer service

Problem solving

Communication

Sales familiarity

Job description

Jerry.ai is a remote-first company building AI-powered tools to manage cars, homes, and other assets. The Customer Operations role focuses on delivering warm, fast, and accurate support by matching customers with the right insurance products from a wide carrier panel and helping them navigate an evolving app.

We offer equity, flexible scheduling, remote work with equipment provided, and opportunities to grow in a fast-paced environment.