Remote Customer Experience Champion

Jerry.ai; Provo (UT); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Fully remote with equipment provided

Equity (stock options)

Medical, dental, vision insurance

Job summary

Jerry.ai is seeking a friendly and proactive Customer Operations teammate who will take inbound calls, help policyholders with changes, and learn the product inside out. You’ll catch coverage gaps, suggest discounts, and process requests for vehicles, drivers, liens, and documents.

Join a remote-first team that values coaching, feedback, and collaboration. We offer equitable stock options, solid benefits, and a flexible schedule while you grow with one of the fastest-moving insurtech startups in

Qualifications

• Prior experience in customer service, sales or hospitality is a plus.
• Customer-centric mindset with strong problem solving.
• Excellent communication and teamwork abilities.

Responsibilities

• Take inbound calls and handle changes to policies.
• Anticipate customer needs and identify gaps or discounts.
• Process service requests for vehicles, drivers, lienholders and documents.
• Provide feedback to help improve the product and customer experience.

Skills

Customer service experience

Friendly attitude

Strong communication

Problem solving

Teamwork

Job description

Jerry.ai is seeking a friendly and proactive Customer Operations teammate who will take inbound calls, help policyholders with changes, and learn the product inside out. You’ll catch coverage gaps, suggest discounts, and process requests for vehicles, drivers, liens, and documents.

Join a remote-first team that values coaching, feedback, and collaboration. We offer equitable stock options, solid benefits, and a flexible schedule while you grow with one of the fastest-moving insurtech startups in