Remote Customer Care Advisor: Mission-Driven Support

Disabled Veteran Solutions; Bowling Green (OH); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. This remote role offers the chance to serve veterans and their families from home, delivering compassionate support and timely problem-solving.

You'll handle inquiries across multiple platforms, uphold a professional and empathetic tone, and contribute to a mission-driven team that values excellence and service. Training is provided and growth opportunities exist.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools.

Responsibilities

• Provide empathetic customer support remotely.
• Navigate multiple systems and tools while maintaining professionalism.
• Maintain meticulous attention to detail.

Skills

Active listening

Problem-solving

Multitasking

Empathetic communication

Customer care mindset

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. This remote role offers the chance to serve veterans and their families from home, delivering compassionate support and timely problem-solving.

You'll handle inquiries across multiple platforms, uphold a professional and empathetic tone, and contribute to a mission-driven team that values excellence and service. Training is provided and growth opportunities exist.