Remote Customer Care Advisor – Mission-Driven Support

Disabled Veteran Solutions; Olive Branch (MS); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional growth opportunities

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote role with flexible scheduling. Join a mission-driven team dedicated to delivering exceptional service and unwavering support to our members.

As a Customer Care Advisor, you will handle inquiries with empathy, coordinate across multiple systems, and contribute to a positive, high-volume environment. Training is comprehensive, with ongoing coaching to ensure quality outcomes and member satisfaction.

Qualifications

• High school diploma required; bachelor’s preferred.
• 1 year in insurance ops or remote healthcare/tech.
• Proficient with web platforms and Microsoft apps.
• Strong attention to detail and organization.

Responsibilities

• Provide remote customer care with empathetic communication.
• Navigate multiple systems efficiently and accurately.
• Complete 7-week orientation with ongoing training and coaching.
• Assist with inquiries related to benefits and services.

Skills

Active listening

Problem solving

Multitasking

Empathy

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote role with flexible scheduling. Join a mission-driven team dedicated to delivering exceptional service and unwavering support to our members.

As a Customer Care Advisor, you will handle inquiries with empathy, coordinate across multiple systems, and contribute to a positive, high-volume environment. Training is comprehensive, with ongoing coaching to ensure quality outcomes and member satisfaction.