Remote Customer Care Advisor – Mission-Driven Support

Disabled Veteran Solutions; Bowling Green (OH); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Remote work

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking a Customer Care Advisor to join our mission-driven team. This is a 100% remote, full-time role with a Monday–Friday schedule and training support to ensure you excel in helping clients.

You will handle inquiries with active listening and empathy, coordinate across web-based tools, and maintain high standards of service while contributing to a veteran-owned organization committed to excellence and care.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 1+ year experience in insurance operations, remote medical or technical role, or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft applications (Outlook, Teams, Word, Excel, OneNote).

Responsibilities

• Provide remote customer care and support with a professional and empathetic tone.
• Manage multiple systems and tasks efficiently while maintaining service quality.

Skills

Active listening

Problem-solving

Multitasking

Empathy

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking a Customer Care Advisor to join our mission-driven team. This is a 100% remote, full-time role with a Monday–Friday schedule and training support to ensure you excel in helping clients.

You will handle inquiries with active listening and empathy, coordinate across web-based tools, and maintain high standards of service while contributing to a veteran-owned organization committed to excellence and care.