Remote Customer Care Advisor – Mission-Driven Support

Disabled Veteran Solutions; Canton (OH); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits

Remote work

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to join our mission-driven Customer Service Division. As a full-time, remote team member, you will provide compassionate support to members and healthcare partners, ensuring accurate information and smooth navigation across systems.

The role emphasizes strong communication, problem-solving, and a genuine desire to improve lives. Training is comprehensive, with ongoing support; schedule includes 8-hour shifts in Eastern

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum 1 year of experience in insurance operations, remote medical or technical related role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide customer care remotely with empathy and accuracy.
• Manage multiple systems and tasks while maintaining a professional tone.
• Assist insurance operations workflows and documentation.
• Collaborate with team members to ensure timely issue resolution.
• Contribute to a high-volume, service-oriented environment.

Skills

Active listening

Problem solving

Multi-tasking

Empathetic communication

Customer service passion

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Outlook

Teams

Word

Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to join our mission-driven Customer Service Division. As a full-time, remote team member, you will provide compassionate support to members and healthcare partners, ensuring accurate information and smooth navigation across systems.

The role emphasizes strong communication, problem-solving, and a genuine desire to improve lives. Training is comprehensive, with ongoing support; schedule includes 8-hour shifts in Eastern