Remote Customer Care Advisor — Mission-Driven, Veteran-Owned

Disabled Veteran Solutions; Olive Branch (MS); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional growth

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to join our remote team. You will engage with customers, resolve inquiries, and maintain accurate records in a fast-paced, high-volume environment.

Training is comprehensive with ongoing support to ensure success. Responsibilities include handling insurance operations related inquiries, using multiple web-based platforms, and delivering compassionate service at scale.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of experience in insurance operations, remote medical or technical role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Applications: Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide high-quality customer care in a remote setting using multiple systems.
• Engage with customers in a professional, empathetic manner and resolve inquiries.
• Maintain accurate records and manage tasks efficiently while meeting service standards.

Skills

Active listening

Problem solving

Multitasking

Empathetic communication

Microsoft Applications

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Teams

Word

Excel

OneNote

Job description

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors to join our remote team. You will engage with customers, resolve inquiries, and maintain accurate records in a fast-paced, high-volume environment.

Training is comprehensive with ongoing support to ensure success. Responsibilities include handling insurance operations related inquiries, using multiple web-based platforms, and delivering compassionate service at scale.