Remote Customer Care Advocate — Mission-Driven for Veterans

Disabled Veteran Solutions; Laredo (TX); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full‑time position. You will join a mission‑driven team delivering exceptional service and support to improve lives.

The role requires strong listening, problem‑solving, and multitasking skills, plus familiarity with web platforms and Microsoft Office. Training is a comprehensive 7‑week orientation with ongoing support.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum 1 year of experience in insurance operations, remote medical or technical role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Provide exceptional customer service in a remote setting.
• Efficiently navigate multiple systems to resolve inquiries.
• Maintain a professional and empathetic tone in all interactions.

Skills

Active listening

Problem solving

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

Microsoft 365 (Outlook/Teams/Word/Excel/OneNote)

Job description

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full‑time position. You will join a mission‑driven team delivering exceptional service and support to improve lives.

The role requires strong listening, problem‑solving, and multitasking skills, plus familiarity with web platforms and Microsoft Office. Training is a comprehensive 7‑week orientation with ongoing support.