Remote Customer Care Advocate - Mission-Driven Support

Disabled Veteran Solutions; Taylor Landing (TX); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay and benefits

Growth opportunities

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking motivated Customer Care Advisors to join our mission-driven team in a fully remote capacity. You will support members with insurance operations, leveraging empathy, active listening, and problem-solving to deliver exceptional service.

We offer comprehensive training, 8-hour shifts (ET), and a bilingual pay premium. Join a veteran-owned organization committed to excellence, growth, and meaningful impact from home.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum 1 year of experience in insurance operations, remote medical or technical related role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Assist customers with inquiries and provide exceptional service.
• Resolve issues efficiently while maintaining an empathetic tone.
• Coordinate across multiple systems and tasks without sacrificing accuracy.

Skills

Active listening

Problem solving

Multitasking

Empathy

Microsoft Office

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Outlook

Teams

Job description

Disabled Veteran Solutions (DVS) is seeking motivated Customer Care Advisors to join our mission-driven team in a fully remote capacity. You will support members with insurance operations, leveraging empathy, active listening, and problem-solving to deliver exceptional service.

We offer comprehensive training, 8-hour shifts (ET), and a bilingual pay premium. Join a veteran-owned organization committed to excellence, growth, and meaningful impact from home.