Remote Collections Specialist – Performance & Rewards

LCS Financial Services Corporation; Arkansas City (KS); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Weekday schedule (Mon-Fri)

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-oriented environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team and negotiate resolutions on delinquent accounts from a home office. You will manage inbound/outbound calls, establish payment arrangements, and ensure compliance with debt collection laws while delivering professional customer interactions in a remote, performance-driven environment.

Ready to contribute to a results-oriented team?

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication and active listening.
• Ability to work independently in a remote environment while meeting team goals.
• Knowledge of debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial situations.
• Utilize skip-tracing tools to locate borrowers and assets.
• Maintain accurate account documentation and meet performance goals.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws and company policies.

Skills

Negotiation

Active listening

Telephone etiquette

Organizational skills

Independent work

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team and negotiate resolutions on delinquent accounts from a home office. You will manage inbound/outbound calls, establish payment arrangements, and ensure compliance with debt collection laws while delivering professional customer interactions in a remote, performance-driven environment.

Ready to contribute to a results-oriented team?