Remote Collections Specialist - Performance Pay

LCS Financial Services Corporation; Massachusetts; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team working from home and handling inbound/outbound calls to recover delinquent accounts. The role emphasizes negotiation, regulatory compliance, and professional interactions across a remote setup.

Applicants should have 2+ years in third-party collections, strong negotiation skills, and the ability to work independently while meeting team goals.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Knowledge of applicable debt collection laws and regulations.
• Ability to work independently while meeting team goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Maintain detailed and accurate account documentation.
• Deliver professional interactions while handling difficult conversations.
• Ensure compliance with applicable laws and company policies.
• Maintain regular communication with management and team while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Active listening

Verbal communication

Telephone etiquette

Organization

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join a nationwide team working from home and handling inbound/outbound calls to recover delinquent accounts. The role emphasizes negotiation, regulatory compliance, and professional interactions across a remote setup.

Applicants should have 2+ years in third-party collections, strong negotiation skills, and the ability to work independently while meeting team goals.