Remote Collections Specialist — Performance Pay

LCS Financial Services Corporation; Elm (PA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance-based pay

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking Remote Collections Specialists to join our team. If you have at least 2 years of third-party debt collection experience, strong negotiation skills, and a goal-driven mindset, you can help us recover delinquent accounts while maintaining compliance and professional customer interactions.

This role offers a performance-based pay structure, flexible weekday hours, and benefits including health, dental, vision, 401k, paid holidays, and paid time off.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate settlements.
• Excellent verbal communication and active listening.
• Knowledge of applicable debt collection laws and regulations.
• Ability to maintain a professional remote workspace.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

High-volume collections experience

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking Remote Collections Specialists to join our team. If you have at least 2 years of third-party debt collection experience, strong negotiation skills, and a goal-driven mindset, you can help us recover delinquent accounts while maintaining compliance and professional customer interactions.

This role offers a performance-based pay structure, flexible weekday hours, and benefits including health, dental, vision, 401k, paid holidays, and paid time off.