Remote Collections Specialist — Performance-Based Earnings

LCS Financial Services Corporation; Hydaburg (AK); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Additional earning potential tied to性能

Monday–Friday Schedule: Workdays 7:0AM

Medical, Dental & Vision Insurance: 4

Paid Holidays

Flexible time-off program

Remote workers in approved states

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join a performance-driven team while working from home. The role emphasizes professional, compliant interactions and a focus on recovering delinquent accounts through skilled negotiation.

Ideal candidates have 2+ years in third-party collections, strong communication and regulatory knowledge, and the ability to maintain a high-volume workload in a remote setting.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join a performance-driven team while working from home. The role emphasizes professional, compliant interactions and a focus on recovering delinquent accounts through skilled negotiation.

Ideal candidates have 2+ years in third-party collections, strong communication and regulatory knowledge, and the ability to maintain a high-volume workload in a remote setting.