Remote Collections Specialist - Performance Pay

LCS Financial Services Corporation; Missouri; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance-based pay

Weekdays schedule (Mon-Fri)

Remote work eligibility

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to negotiate resolutions on delinquent accounts, manage portfolios, and ensure regulatory compliance from a home office in the United States. This role emphasizes performance-driven results and professional customer interactions.

Applicants should have 2+ years in third-party collections, solid negotiation and communication skills, and familiarity with skip-tracing tools.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage accounts and negotiate payment arrangements.
• Excellent verbal communication and active listening.
• Working knowledge of debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace.
• Experience working in a high-volume collections environment.
• Bilingual English/Spanish communication skills.
• Experience with skip-tracing tools and collection management systems.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, policies, and regulatory requirements.

Skills

Debt collection experience

Verbal communication

Active listening

Telephone etiquette

Regulatory knowledge

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to negotiate resolutions on delinquent accounts, manage portfolios, and ensure regulatory compliance from a home office in the United States. This role emphasizes performance-driven results and professional customer interactions.

Applicants should have 2+ years in third-party collections, solid negotiation and communication skills, and familiarity with skip-tracing tools.