Remote Collections Specialist - Performance-Based Pay

LCS Financial Services Corporation; Connecticut; À distance; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work

Commission

Weekdays schedule

Health insurance

401k

Paid holidays

DTO

Résumé du poste

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team from home. You will negotiate resolutions, manage delinquent accounts, and ensure compliant, professional interactions with borrowers.

Ideal candidates have at least 2 years in third-party debt collection, strong negotiation skills, and the ability to work independently in a remote, performance-driven environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Organizational skills

Remote work

Independence

Regulatory compliance

Formation

High school diploma or equivalent

Outils

Skip-tracing tools

Collection management systems

Description du poste

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join our nationwide team from home. You will negotiate resolutions, manage delinquent accounts, and ensure compliant, professional interactions with borrowers.

Ideal candidates have at least 2 years in third-party debt collection, strong negotiation skills, and the ability to work independently in a remote, performance-driven environment.