Remote Client Support & Scheduling Specialist

Velvethorizons; Eugene (OR); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote setting. Attention to detail and the ability to multitask are essential.

You will communicate with clients via email, phone, and online platforms, identify needs, and present service options. Training will be provided, with ongoing opportunities for professional development.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Digital tools

Tools

CRM software

Project tools

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote setting. Attention to detail and the ability to multitask are essential.

You will communicate with clients via email, phone, and online platforms, identify needs, and present service options. Training will be provided, with ongoing opportunities for professional development.