Remote Client Support & Scheduling Specialist

Velvethorizons; Saint George (UT); Remote; USD 38,000 - 50,000; Full time

Benefits offered by this job

Flexible remote work

Training & support

Performance-based pay

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify client needs, present service options, and coordinate detailed service plans.

This role emphasizes strong organization, clear communication, and the ability to manage multiple priorities in a structured remote environment. Training and ongoing support are provided, with performance-based compensation based on completed client

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Communication

Organization

Remote work

Tools

CRM software

Project management tools

Microsoft Office

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify client needs, present service options, and coordinate detailed service plans.

This role emphasizes strong organization, clear communication, and the ability to manage multiple priorities in a structured remote environment. Training and ongoing support are provided, with performance-based compensation based on completed client