Remote Client Support and Scheduling Coordinator

Velvethorizons; Rapid City (SD); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding

Performance-based compensation

Job summary

Velvet Horizons seeks a Customer Service Representative to support clients in a remote setting. You will handle inquiries, organize service arrangements, and coordinate with providers to ensure smooth experiences.

The role emphasizes attention to detail, independent work, and proactive communication. Training and ongoing support are provided to help you excel in a structured, remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Communication skills

Independent work

Digital tools

Job description

Velvet Horizons seeks a Customer Service Representative to support clients in a remote setting. You will handle inquiries, organize service arrangements, and coordinate with providers to ensure smooth experiences.

The role emphasizes attention to detail, independent work, and proactive communication. Training and ongoing support are provided to help you excel in a structured, remote environment.