Remote Client Support & Coordination Specialist

Velvethorizons; Rochester (MN); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding support

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, coordinate service arrangements, and support the overall coordination process in a flexible remote setting.

You will handle inquiries via email, phone, and online platforms; identify client needs; submit and manage reservations; and maintain accurate records. This role prioritizes attention to detail, independence, and strong communication, with onboarding and ongoing training provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Tools

CRM software

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, coordinate service arrangements, and support the overall coordination process in a flexible remote setting.

You will handle inquiries via email, phone, and online platforms; identify client needs; submit and manage reservations; and maintain accurate records. This role prioritizes attention to detail, independence, and strong communication, with onboarding and ongoing training provided.