Remote Client Support & Coordination Specialist

Velvethorizons; Frederick (MD); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training provided

Job summary

Velvet Horizons is seeking a Customer Service Representative to support client requests, organize service arrangements, and coordinate with external providers in a remote setting.

You will handle inquiries via email, phone, and online platforms, maintain records, and drive process improvements while staying organized and detail-focused. This role offers a flexible remote environment with training and ongoing support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Communication skills

Independent work

Tools

CRM software

Web-based systems

Job description

Velvet Horizons is seeking a Customer Service Representative to support client requests, organize service arrangements, and coordinate with external providers in a remote setting.

You will handle inquiries via email, phone, and online platforms, maintain records, and drive process improvements while staying organized and detail-focused. This role offers a flexible remote environment with training and ongoing support.