Remote Client Support & Coordination Specialist

Velvethorizons; Frankfort (KY); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote-first environment

Onboarding and training

Performance-based compensation

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients, respond to inquiries by email, phone, and online platforms, and coordinate service arrangements in a remote setting.

You will organize detailed service plans, submit reservations with external providers, and maintain accurate records while supporting process improvements and team collaboration. The role offers flexible remote work and onboarding support.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients, respond to inquiries by email, phone, and online platforms, and coordinate service arrangements in a remote setting.

You will organize detailed service plans, submit reservations with external providers, and maintain accurate records while supporting process improvements and team collaboration. The role offers flexible remote work and onboarding support.