Remote Client Services & Coordination Specialist

Velvethorizons; Miami (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training and onboarding

Remote work flexibility

Job summary

Velvet Horizons is a remote-based organization that coordinates services for a broad client base. We are seeking a Customer Service Representative to handle client requests, organize service arrangements, and support the coordination process with strong attention to detail in a remote setting.

Responsibilities include handling inquiries via email, phone, and online platforms; identifying client needs and presenting service options; coordinating scheduling; submitting reservations with external

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Communication

Organization

Independent work

Digital tools

Tools

CRM software

Email platforms

Web-based systems

Job description

Velvet Horizons is a remote-based organization that coordinates services for a broad client base. We are seeking a Customer Service Representative to handle client requests, organize service arrangements, and support the coordination process with strong attention to detail in a remote setting.

Responsibilities include handling inquiries via email, phone, and online platforms; identifying client needs and presenting service options; coordinating scheduling; submitting reservations with external