Remote Client Support & Coordination Specialist

Velvethorizons; Rockville (MD); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work

Job summary

Velvet Horizons seeks a dedicated Customer Service Representative to support client requests and coordinate service arrangements in a remote work setting. The role emphasizes accuracy, organization, and clear communication across channels.

Ideal candidates will manage multiple tasks independently, leverage digital tools, and contribute to ongoing process improvements. Training and onboarding are provided to support a smooth transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Job description

Velvet Horizons seeks a dedicated Customer Service Representative to support client requests and coordinate service arrangements in a remote work setting. The role emphasizes accuracy, organization, and clear communication across channels.

Ideal candidates will manage multiple tasks independently, leverage digital tools, and contribute to ongoing process improvements. Training and onboarding are provided to support a smooth transition into the role.