Remote Client Support & Coordination Specialist

Velvethorizons; Sioux Falls (SD); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Performance-based pay

Training opportunities

Job summary

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the overall coordination process. This role requires strong attention to detail, the ability to manage multiple tasks, and excellent communication across email, phone, and online platforms in a structured remote environment.

You will contribute to process improvements, maintain accurate records, and ensure timely follow-up with clients and

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Attention to detail

Communication skills

Job description

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support the overall coordination process. This role requires strong attention to detail, the ability to manage multiple tasks, and excellent communication across email, phone, and online platforms in a structured remote environment.

You will contribute to process improvements, maintain accurate records, and ensure timely follow-up with clients and