Remote Client Services & Coordination Specialist

Velvethorizons; Chicago (IL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, coordinate service arrangements, and support the overall coordination process in a remote setting. You will handle inquiries via email, phone, and online platforms, identify client needs, schedule detailed service plans, and maintain accurate records.

The role emphasizes organization, clear communication, and the ability to manage multiple tasks independently.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Independent work

Priority management

Digital tools proficiency

Tools

Web-based systems

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, coordinate service arrangements, and support the overall coordination process in a remote setting. You will handle inquiries via email, phone, and online platforms, identify client needs, schedule detailed service plans, and maintain accurate records.

The role emphasizes organization, clear communication, and the ability to manage multiple tasks independently.