Remote Client Support & Coordination Specialist

Velvethorizons; Lexington (KY); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Ongoing support

Job summary

Velvet Horizons is seeking a Remote Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a structured remote setting.

You will handle inquiries via email, phone, and online platforms, identify needs, present options, schedule plans, manage external reservations, and ensure timely follow-up. This role offers a flexible remote environment with onboarding and ongoing support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Independent work

Priorities management

Digital tools

Web-based systems

Detail-oriented

Job description

Velvet Horizons is seeking a Remote Customer Service Representative to assist clients, organize service arrangements, and support the coordination process in a structured remote setting.

You will handle inquiries via email, phone, and online platforms, identify needs, present options, schedule plans, manage external reservations, and ensure timely follow-up. This role offers a flexible remote environment with onboarding and ongoing support.