Remote Client Support & Coordination Specialist

Velvethorizons; Columbus (GA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and ongoing support

Job summary

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to help clients with inquiries, coordinate service arrangements, and support the overall coordination process.

This role emphasizes attention to detail, the ability to manage multiple tasks remotely, and strong communication. You will interact via email, phone, and online platforms, maintain records, and contribute to process improvements.

Qualifications

• Experience in customer service or coordination roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administration

Communication

Independent work

Digital tools

Tools

CRM software

Web-based systems

Job description

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to help clients with inquiries, coordinate service arrangements, and support the overall coordination process.

This role emphasizes attention to detail, the ability to manage multiple tasks remotely, and strong communication. You will interact via email, phone, and online platforms, maintain records, and contribute to process improvements.