Remote Client Support & Coordination Specialist

Velvethorizons; South Bend (IN); Remote; USD 25,000 - 33,000; Full time

Job summary

Velvet Horizons is seeking a Customer Service Representative to handle client inquiries via email, phone, and online platforms, and to organize service plans in a remote setting.

The role focuses on identifying client needs, coordinating reservations, and maintaining accurate records while supporting process improvements. Training and onboarding are provided to ensure a successful transition.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Organizational skills

Communication skills

Independent work

Digital tool proficiency

Detail-oriented

Job description

Velvet Horizons is seeking a Customer Service Representative to handle client inquiries via email, phone, and online platforms, and to organize service plans in a remote setting.

The role focuses on identifying client needs, coordinating reservations, and maintaining accurate records while supporting process improvements. Training and onboarding are provided to ensure a successful transition.