Remote Client Support & Coordination Specialist

Velvethorizons; Hilo (HI); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training & support

Performance-based pay

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote setting. The role emphasizes attention to detail and the ability to manage multiple tasks while communicating effectively.

Responsibilities include handling inquiries via email/phone, presenting service options, coordinating schedules, submitting reservations, and maintaining records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Remote work

Digital tools

Attention to detail

Tools

CRM systems

Calendar tools

Email platforms

Ticketing systems

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote setting. The role emphasizes attention to detail and the ability to manage multiple tasks while communicating effectively.

Responsibilities include handling inquiries via email/phone, presenting service options, coordinating schedules, submitting reservations, and maintaining records.