Remote Client Success Lead for GMV Growth

Affirm; Philadelphia (Philadelphia County); On-site; USD 110,000 - 173,000; Full time

Benefits offered by this job

Health coverage (100% for employee and

Spending stipends for tech setup

Flexible time off

Employee stock purchase plan

Job summary

Affirm is a remote-first company hiring for a Client Success role to manage strategic merchant partnerships and oversee renewals, pricing updates, and expansions. The position emphasizes proactive client management to drive GMV and revenue while expanding relationship coverage across cross-functional teams.

The role requires 5+ years of B2B client-facing experience, strong CRM and negotiation skills, and comfort with Salesforce and BI tools.

Qualifications

• 5+ years of B2B client-facing experience; preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts
• Experience in managing cross-functional projects with a high attention to detail
• Strong written and verbal communication skills
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and BI tools

Responsibilities

• You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
• You will be responsible for managing contract renewals, updating pricing, and expansions.
• You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand affirm’s relationship coverage.
• You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
• You will manage merchant relationship health to ensure that both affirm and the merchant are gaining the maximum value from the relationship
• You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the affirm offering for our merchant.

Skills

B2B client-facing

Contract negotiation

CRM

Cross-functional projects

Analytical skills

Sales tools

Tools

Salesforce

BI tools

Job description

Affirm is a remote-first company hiring for a Client Success role to manage strategic merchant partnerships and oversee renewals, pricing updates, and expansions. The position emphasizes proactive client management to drive GMV and revenue while expanding relationship coverage across cross-functional teams.

The role requires 5+ years of B2B client-facing experience, strong CRM and negotiation skills, and comfort with Salesforce and BI tools.