Remote Client Success Lead - Strategic Partnerships

Affirm; Raleigh (NC); On-site; USD 110,000 - 173,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm seeks a Client Success Lead to manage a portfolio of merchant partners, driving revenue and GMV growth from deployment to optimization. You’ll serve as the central post-sale contact, orchestrating cross-functional teams to improve offerings and ensure account health.

The ideal candidate has 5+ years of B2B, client-facing experience, strong contract negotiation skills, and excellent relationship, project management, and analytical abilities.

Qualifications

• 5+ years of B2B client-facing experience.
• Experience negotiating and closing commercial contracts.
• Excellent customer relationship management skills.
• Experience in managing cross-functional projects with high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report on impact of programs.

Responsibilities

• Manage a portfolio of merchant accounts across industries to foster long-term strategic relationships.
• Own contract renewals, pricing updates, and expansions.
• Deliver a proactive client management strategy to drive incremental GMV and revenue.
• Analyze merchant performance and recommend programs to increase product adoption and optimize financing programs.
• Manage merchant relationship health to maximize value for affirm and merchants.
• Orchestrate cross-functional collaboration across Analytics, Credit, Technical, Marketing, and Product.

Skills

B2B client-facing

Contract negotiation

CRM

Cross-functional PM

Communication skills

Analytical skills

Finance knowledge

Tools

Salesforce

BI tools

Job description

Affirm seeks a Client Success Lead to manage a portfolio of merchant partners, driving revenue and GMV growth from deployment to optimization. You’ll serve as the central post-sale contact, orchestrating cross-functional teams to improve offerings and ensure account health.

The ideal candidate has 5+ years of B2B, client-facing experience, strong contract negotiation skills, and excellent relationship, project management, and analytical abilities.