Strategic Client Success Lead

Affirm; Charlotte (NC); Remote; USD 110,000 - 188,000; Full time

Benefits offered by this job

Remote-first work model

100% subsidized medical coverage for员工

Tech and health stipends

ESPP stock purchase plan

Generous holiday calendar

Job summary

Affirm is a remote-first company hiring a Client Success professional to manage strategic merchant relationships and drive revenue. The role partners with Analytics, Product, Marketing, Credit, and Technical teams to optimize performance and program financing for maximum GMV.

You will own account health, negotiate contracts, and expand coverage while supporting a seamless post-sale experience for merchants across the United States.

Qualifications

• 5+ years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing commercial contracts (RFPs, renewals).
• Excellent CRM and relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report impact.
• Knowledge of consumer finance offerings and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across industries to foster long-term relationships with merchant partners.
• Negotiate renewals, update pricing, and expansions.
• Deliver a proactive client management strategy to drive incremental GMV and revenue.
• Analyze merchant performance and recommend programs to increase product adoption.
• Coordinate cross-functional teams to improve affirm offering for merchants.
• Maintain merchant relationship health to maximize value.

Skills

B2B client-facing

Contract negotiations

Relationship management

Cross-functional projects

Communication skills

Analytical skills

Salesforce

BI tools

Finance knowledge

Tools

Salesforce

BI tools

Job description

Affirm is a remote-first company hiring a Client Success professional to manage strategic merchant relationships and drive revenue. The role partners with Analytics, Product, Marketing, Credit, and Technical teams to optimize performance and program financing for maximum GMV.

You will own account health, negotiate contracts, and expand coverage while supporting a seamless post-sale experience for merchants across the United States.